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What are your shipping policies?

Most your order on items over $1,399 will get FREE SHIPPING, especially when we are shipping a beefy-sized grill that ships half-way across the country.

We do offer Free Shipping for the following Brands, Call, Chat, or write us if you have any questions –

  • Alturi Grills
  • Summerset
  • Doors and Drawers come with a $9.95 per item on the above brands. Your items ship free if you add them to your orders over $1,399
  • Look for  various Specials on other brands throughout the year.

Do you have a Big Order?  We can we help you with an affordable Custom “Purchase-to-Ship” build for your Outdoor Living Staycation dream project.

Our “Grill-OPS” team can build a Custom Quote for you with “Flexible Custom Creative Pricing and Shipping abilities”. We Encourage you to send us a shopping list and then call us so we can fill your needs and make an offer with service you can’t refuse.  Write our GrillOps Team. Shipping times are typically 7-10 business days, not including Saturday’s or Sunday’s. has Proven, Safe and effective Shipping solutions. Need help receiving a heavy Load? TheGrillFather can ship your BBQ and items on a Palette to your door with a LiftGate to set it right where ever truck can back in and drop it off in your driveway or access area.  Contact Us

And what if your order is less than $1,399? Most small items ship for $14.95 to 24.95 flat fees item. Discounts on multiple items, call for custom pricing.

CALL or Chat with US – You can always call us on Orders under $1,399 and see if we can can qualify your order for free shipping, especially for parts.

This does not include special delivery or some specific curbside deliveries like White Glove delivery or additional factors that complicate normal delivery such as delivering a Grill or Grill system to the middle of nowhere or to the penthouse level of a tall building, then, the customer is responsible for additional shipping charges.

Shipping Times

We truck with great hand-on trucking service. Our service can call to coordinate your delivery to meet your busy life. Any company that is not realistically telling you that shipping will take from 7-10 business days days is not being truthful.  Of course, you may get lucky but 7-10 business days is a reasonable time.

 Most orders received before 1:00PM PST will ship within 24 hrs. , provided the product ordered is in stock. Most orders received after 1:00PM PST will ship the day after the next business day or we will contact you with custom delivery times. Orders large trucked orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We will do our best to make sure your oder is expedited. There can be circumstances that cannot guarantee when an order will arrive. Shipping or transit time offered to you by or other parties are only fair estimates of time and cost. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Shipping Areas 

We ship mainly to the Continental US and Hawaii. Call for quote and delivery to Hawaii and we will discount your shipping fee, less expensive than most companies.

We do ship to Canada, however you will need to call for a quote and we can arrange your shipment. Customer will have to pay VAT Tax/Customs with a chosen Customs broker.


Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of California. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of, Copyright © 2012, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards

We accept the following credit cards: Visa, MasterCard, American Express  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we’re not responsible for the operation of or content located on or through any such site.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 4:00PM PST, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


We keep your personal information private and secure. When you make a purchase from, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy. Our Store is not responsible for the actions of third parties.

Product Exchange or Returns

Our 100% Satisfaction Guarantee. We encourage you to call and talk to our team to rule out product or satisfaction issues. Some manufacturers will not take back any items that have been used or cooked on. If you have met the return conditions, you may return any product within 30 days from date of shipment for a full refund of the purchase price (this does not include your original shipping fees or returns).

In order for a return to be covered by our 100% Satisfaction Guarantee, items must be:

·         Returned in its original packaging as shipped

·         Attached with the original receipt

·         Product CAN NOT be used

·         Customer must obtain a valid RMA before sending the return, please contact us

·         Product can not have been purchased as a “Discount Price”

On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies. A 15% restocking fee can be imposed on items returned that are not defective.

All returns require previous communication with and a valid RMA (Return Merchandise Authorization) Number. Please do not simply ship items back. Items must be returned prepaid in resalable condition with all documentation, hoses, etc. Please package your shipment well and insure your shipment. If your return arrives to us damaged, you will have to file a claim with the shipping company to be reimbursed for the product. We are not responsible for damages during shipping on returns. Contact us to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if a follow up call is not made by the customer.

If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us. Please call us at 1-800-969-1026 to report this issue and we will gladly help you out.

If an item is shown as delivered by the shipping company and has not arrived, or if the item is shown as undelivered and has not arrived, please contact us within (21) calendar days of the expected delivery date to report a missing delivery. Please call us at 1-800-969-1026 to report this issue and we will gladly help you out.

The 100% Satisfaction Guarantee IS NOT covered if:

·         Item has been installed or used in any manner, or items which are special ordered such as custom color (ie: outdoor kitchens, color top, etc.)

·         Item has been personalized

·         Item contains partial case packs. (bundles)

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

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